Privacy Policy
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Last Updated: 29th September 2025
Inner Horizon Counselling respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information when you visit our website or engage in counselling services.
1. Who We Are
Inner Horizon Counselling provides counselling and integrative therapy services, based in Upper Coomera, Queensland.
Our website address is: https://www.innerhorizoncounselling.com.au
2. What Information We Collect
We may collect personal information such as:
- Name
- Email address
- Phone number
- Location or suburb
- Information you provide in enquiry or intake forms
- Session notes (stored securely and confidentially)
When you visit our website, basic data such as your IP address, browser type, and usage patterns may also be collected via analytics tools (e.g. Google Analytics).
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Schedule and provide counselling sessions
- Send relevant information or resources
- Maintain accurate client records
- Improve our website and services
We will never sell or rent your personal information to third parties.
4. Consent
By submitting your information through our contact forms, email, or in-session, you consent to us using it in accordance with this policy.
You can withdraw your consent at any time by contacting us directly.
5. Storage and Security
All client information is stored securely, whether electronically or in paper form.
We take reasonable steps to protect your data from unauthorised access, misuse, or disclosure.
Electronic data is stored in password-protected systems.
Session notes are stored securely and accessed only by the practitioner.
6. Sharing Information
Your information is confidential and will not be shared except:
- With your consent
- When required by law
- If there is a serious risk of harm to yourself or others
No third-party access is granted to client records.
7. Access and Correction
You can request access to your personal information or ask for corrections at any time by emailing: alie@innerhorizoncounselling.com.au
8. Cookies
This website may use cookies to improve functionality and user experience.
You can disable cookies in your browser settings at any time.
9. External Links
Our website may include links to other sites.
We are not responsible for the privacy practices or content of those external websites.
10. Questions or Concerns
If you have any questions about this policy or how your data is handled, please contact: alie@innerhorizoncounselling.com.au
If your concerns are not resolved, you can contact the Office of the Australian Information Commissioner (OAIC): 1300 363 992 | www.oaic.gov.au